FAQ

Contact us:
hello@bloomup.fr

Delivery
& returns

What are the shipping costs?

Free delivery to a relay point from 45€ of purchase.

Below this amount, costs are calculated in your cart according to the chosen delivery method: relay point (5.99€) / home delivery (7.99€).

Delivery in mainland France only.

What are your shipping times?

Delivery time: 4 to 5 working days, in mainland France.

Order before 12 PM, shipped the same day.
Order after 12 PM or on weekends, shipped the next working day.

As soon as the order is confirmed, you will receive an email with your tracking number upon shipment.

What is your return policy?

I am not satisfied, what should I do?
Contact us, the Customer Service team will respond to you Monday to Friday.

Received a damaged or incorrect product?
We will send you the correct product or refund you, whichever you prefer. Send us a photo within 48 hours of receipt.

Availability
products

Where can I find the products?

You can find all our products in stores and on our partner e-commerce sites:

In stores: Carrefour, Intermarché, Leclerc, Super U, Monoprix, Auchan, Normal, Casino, Franprix, Cora.

Partner e-commerce sites: Nocibé, Beauté Privée, Showroom, Blissim, Leaves&Clouds, Amazon, Newpharma, Atida, Lafayette, Parashop, Easyparapharmacie, Cocooncenter, Pascal Coste, Le Monde Bio, Bébé au Naturel, Pharmazon.

Overseas territories: Reunion Island, Madagascar, Guadeloupe, Martinique, French Guiana.

Composition
& Formulation

Why is my shampoo liquid?

At Energie Fruit, we pride ourselves on creating products with the most natural possible composition. We have therefore chosen natural, vegan, and Made in France formulations, without compromising on effectiveness.

As sulfates are very aggressive for hair fibers and the scalp, we do not use them in any of our formulas. Sulfates are responsible for lather, which is why our formulas lather less than sulfate shampoos. But rest assured, this does not diminish their effectiveness or gentleness. On the contrary, sulfate-free shampoos help maintain the hair's natural moisture and provide long-lasting protection 😊

Do your formulas contain PEG/polyquaternium-10?

As part of our continuous improvement approach, we are actively working on the progressive reformulation of our products to incorporate alternatives to PEG-10, whenever technically possible.

Some of our skincare products are already formulated without this ingredient, while maintaining our requirements for sensoriality and performance.

However, to guarantee these same qualities in our sulfate-free shampoos, we still currently use PEG-10. This ingredient, authorized by European regulations, is selected for its specific properties, while we await identification of a fully satisfactory alternative.

Are your products suitable for reactive skin?

Yes, our formulas are designed to be kind to all skin types, even the most sensitive. To ensure this, they are systematically subjected to dermatological testing. All our fragrances contain a maximum of naturally derived ingredients.

What is the difference between a natural product and an organic product?

A natural product contains ingredients derived from nature, as opposed to animal or chemical ingredients. An organic product is certified by an independent organization and adheres to strict specifications. Some of our products are certified organic by Ecocert, including our body care and deodorants!

Do you use preservatives in your products?

We use preservatives only when necessary, such as in emulsion-type formulas. This allows us to guarantee the stability and safety of our formulas. The preservative system we use is the gentlest available for skin and scalp. When possible, we do without preservatives altogether, as is the case with our Déocrèmes.

What are the harmful effects of sulfates in shampoos?

Sulfates are foaming agents commonly used in conventional shampoos. While they help create a rich lather, they can also be harsh on the scalp and hair fiber.

What are the effects of sulfates on hair?

  • Scalp irritation: Sulfates, such as sodium lauryl sulfate (SLS) or sodium laureth sulfate (SLES), are powerful surfactants that strip away natural sebum. The result? A drier scalp, prone to itching and irritation.
  • Weakened and dull hair: By stripping the hair fiber too intensely, sulfates can make hair more brittle, split and dull, especially if it is colored, curly or naturally dry.
  • Rebound effect on the scalp: An stressed scalp can produce more sebum in reaction, making the roots oily more quickly.
Why choose a sulfate-free shampoo?

Our shampoos are sulfate-free to respect the natural balance of hair and scalp, while guaranteeing a light and effective lather thanks to naturally derived cleansing agents.

✅ A gentle and effective wash:
They eliminate impurities without damaging the hair fiber.

✅ Healthier and shinier hair: The hair fiber retains its
natural hydration.

✅ Ideal for colored, curly or sensitized hair: Without sulfates, the
color lasts longer and curls stay well defined.

✅ Less itching and irritation: An ideal solution for sensitive scalps.

Our formulas are enriched with natural ingredients like aloe vera, coconut oil, and plant-based collagen, to combine care and softness with every wash! Ready to go sulfate-free?

Discover our range and give your hair a gentle, respectful and ultra-sensory cleanse.

Use of
Products

How do I know the expiration date of my product?

Our Energie Fruit products have two expiration dates that you can easily find out:

The best before date after opening (BOP): you can find it on the back of the product pack. It is written in the
small logo of a pot with a lid with this inscription: 12M

Little tip: M means “month” (here for example, the product has 12 months after opening to be used).

How do I store my products to prevent them from spoiling?

Store them in a cool, dry place, away from light and temperature fluctuations. In particular, avoid exposing Déocrème to heat to preserve its creamy texture.

Are your products suitable for children?

Our products are all suitable for children ages 3 and up! Our gentle, sulfate-free, silicone-free, dye-free, and pH-neutral formulas are ideal for little ones.

Are your products suitable for pregnant women?

At Energie Fruit, we are committed to formulating products that are as gentle and safe as possible. The majority of our hair and body care products are made with naturally derived ingredients (between 95% and 100%).

✅ Natural & safe formulas: Our products are developed with an approach that respects the skin and scalp.

✅ We ensure that our compositions are suitable for the most sensitive skin.

However, if you are pregnant or breastfeeding, we always recommend checking the INCI list and asking for advice from your healthcare professional, especially for products containing essential oils.

💡 Good to know: Our ranges without essential oils are generally well tolerated, but every woman is unique, and caution is still advised during these sensitive periods.

hair products
style & care

Can I use Coco Curl Jelly on dry hair?

You can use Coco Curl Jelly on dry hair to refresh your curls. But for best results, apply it to damp hair after shampooing and conditioning. For a morning refresh, lightly dampen your curls before applying a small amount of jelly. This will help the jelly penetrate the hair fiber better, ensuring long-lasting curl hold.

Why do I have white residue in my hair after using Coco Curl Jelly?

White residue is often caused by over-application, poor distribution, or if the product was applied to dry hair. Warm it between your hands before applying and use a comb or your fingers to spread it evenly through your curls.

Does Ultra Jelly Fix really last all day?

Oh yes! Its formula is designed to hold your style from morning to night, without a stiff finish. Your curls stay defined, without residue or weighing your hair down.

Will Ultra Jelly Fix suffocate my scalp?

Not at all! Its light texture allows it to hold without suffocating your scalp. And as always with Energie Fruit, the formula is natural to respect your skin and hair.

How do I know if my scalp is unbalanced?

If your scalp is itchy, becomes oily too quickly, or conversely, is very dry and your hair is dull, it's because it needs a little reset! An unbalanced scalp can also be the cause of hair loss or dandruff. To address all these issues, we have developed the Detox Aloe Range, consisting of a Rebalancing Shampoo, an SOS Detox Scalp Serum and an Exfoliating Scalp Massage Brush.

How can I rebalance my scalp?

Our Detox Shampoo and Detox Serum are here to purify and soothe your scalp. Enriched with green tea and aloe vera for the shampoo and centella asiatica and aloe vera for the serum, they help regulate excess sebum, calm irritation, and restore lightness to your roots. Bye-bye scalp crisis, hello fresh and healthy hair!

Body Products

Is deocrème as effective as a spray deodorant?

Yes, but that's not all! It provides 24-hour protection, while being gentler on your skin thanks to its 100% natural formula and smooth finger application.

Why is my deocrème melting?

Our deocrème contains plant-based oils and butters that react to temperature variations. Store it away from heat and sunlight to prevent it from liquefying. If this happens, don't panic; it won't affect its effectiveness or quality. It will return to its original shape when temperatures drop.

Can I use 7 Wonders Oil on my face?

It's designed for the body, but some users have successfully applied it to their face. However, we haven't tested it on this area, so use is at your discretion.

What is the difference between a body milk and a body oil?
  • Milk: moisturizes by penetrating quickly, without a greasy finish.
  • Oil: nourishes more intensely and leaves a satiny effect on the skin.

COMMITMENTS & ETHICS

🌍 Is your packaging recyclable?

Yes, all our packaging is designed to be recycled. Remember to sort it carefully according to local guidelines. You can also refer to the instructions on each product for optimal recycling.

♻️ Do you offer refillable formats?

We're actively working to reduce waste and offer even more sustainable alternatives. Stay tuned!

Are your products made in France?

Yes, our treatments are 100% made in France, with love and expertise:

  • Hair products → South of France, near Aix-en-Provence
  • Shower gels → Normandy
  • Deocrèmes → Brittany
🐰 Are your products tested on animals?

No, never! In accordance with European regulations, we do not test any of our products on animals. Our formulas are also vegan, with no ingredients of animal origin.

🧴 Do your formulas contain sulfates or silicones?

No! At Energie Fruit, we prioritize natural formulas, without sulfates, silicones, or artificial dyes, to respect your hair, your skin, and the planet.

🌱 What is the composition of your treatments?

Our formulas contain between 95% and 100% naturally derived ingredients, with plant-based active ingredients like aloe vera, coconut oil, shea butter, and many other super ingredients!

🤰 Are your products suitable for pregnant or breastfeeding women?

The majority of our treatments are formulated with naturally derived ingredients. However, some contain essential oils, so we recommend checking the INCI list and consulting your healthcare professional.

🚿 How can I optimize the use of my products to limit my environmental impact?
  • Use the right dose: our concentrated formulas are effective without excess.
  • Turn off the water in the shower while applying your shampoo or shower gel.
  • Recycle your packaging following local guidelines.